Previously listed live chat
Roospin advertised 24/7 live chat, but there is no verified active service following the closure. Do not assume a chat window can resolve an account issue.
Contents
Contact channels
Contact channels
Roospin ceased operations in June 2026, and bonuses and transactions are inactive. Previously listed contact channels are not confirmed as working, so use caution before sharing personal information.
Email addresses
Previously listed addresses include [email protected], [email protected] and [email protected]. Their availability is unconfirmed, and a message may not receive a reply.
Complaint route
Keep records of any issue and contact your payment provider about its dispute process if needed. No active Roospin escalation route is verified.
Live chat
Roospin live chat: what to know
Check the channel first
Roospin previously advertised 24/7 live chat, but operations have ceased. If a contact channel appears accessible, do not rely on it for a response or account changes.
- Treat any remaining chat access as unconfirmed.
- Never share passwords, authentication codes or full payment details.
- Keep a record of any conversation or reference.
- Do not assume a reply time or follow-up will be provided.
Email support
Email support
Check before writing
Previously listed addresses include [email protected], [email protected] and [email protected]. Their availability is unconfirmed. Avoid sending sensitive information unless you can independently verify the recipient.
Contact availability
Previously advertised support hours
| Channel detail | Roospin information |
|---|---|
| Live chat | See the current terms |
| Timezone | No current schedule or timezone is confirmed. |
| Response times | No current response time is verified. |
| Holidays | Current holiday coverage is not published. |
Roospin’s previously stated 24/7 chat availability is historical. Since operations ceased, there is no confirmed staffed schedule or reliable response estimate.
Enquiry preparation
Prepare a complaint or enquiry
If you need to document an issue, note the relevant dates, transaction references and what outcome you are seeking. Keep this information private unless you can verify the recipient.
Do not include passwords, one-time codes or full payment details.
Useful information
Common account concerns
Complaints
Complaints and escalation
- 01
Record what happened
Keep dates, transaction references and copies of relevant correspondence. Redact passwords and sensitive payment details.
- 02
Ask your payment provider
If a payment issue remains unresolved, ask the bank, card issuer or payment service about its dispute process.
- 03
Keep the outcome
Save responses and records of contact attempts. Be wary of anyone claiming they can restore access or recover funds for a fee.
Independent support
Support services in Australia
| Service | Website | What it offers |
|---|---|---|
| Gambling Help Online | gamblinghelponline.org.au | Gambling support and online counselling. |
| BetStop | betstop.gov.au | Information about self-exclusion for online and phone wagering. |
| Lifeline Australia | Lifeline Australia | Support for people experiencing distress. |
These organisations provide independent support. Contact them for the services they offer; they cannot resolve a Roospin account or payment issue.
Answers
Roospin contact FAQ
Is Roospin support still available?
Roospin ceased operations in June 2026, and bonuses and transactions are inactive. Previously listed chat and email availability is not confirmed.
Which Roospin email addresses were listed?
The listed addresses were [email protected], [email protected] and [email protected]. Their availability is unconfirmed, so verify any recipient before sending information.
How can I escalate a Roospin complaint?
Keep relevant records and ask your bank, card issuer or payment service about its dispute process. No active Roospin escalation route is verified.
Where can Australian players get independent help?
Gambling Help Online offers gambling support in Australia. BetStop provides information about self-exclusion for online and phone wagering.
More guidance
Related information
Roospin contact: support channels and complaints
Roospin customer service: current status
Roospin ceased operations as of June 2026. Bonuses and transactions are inactive, so previously advertised contact options should not be treated as functioning support or a way to resolve an account issue.
Roospin previously listed 24/7 live chat and email support. There is no verified active service, response time or working escalation process following the closure. Be cautious of anyone claiming to represent Roospin or offering to reactivate an account.
Roospin support details previously listed
Published contact details included live chat and [email protected], [email protected] and [email protected]. Their availability is unconfirmed, and sending a message does not guarantee a reply.
Some support information mentioned phone contact, but no verified phone number or messenger details are available. The home page described browser and app access; an official native app has not been confirmed.
Roospin live chat and response times
Roospin advertised live chat as available 24/7. That schedule is historical: with operations ceased, there is no reliable basis to expect an agent or quote a current response time.
If a chat window or email address remains accessible, avoid sharing passwords, full card details or identity documents unless you can independently verify the recipient. Keep copies of messages, but do not assume an unconfirmed channel can process withdrawals or account changes.
Escalating a Roospin complaint
For an unresolved deposit, withdrawal or account issue, keep a clear record before seeking further advice. Note dates, amounts in A$, transaction references and relevant correspondence; redact passwords and sensitive payment details.
If the listed support channels do not respond, contact the bank, card issuer or payment service used and ask about its dispute process. Australian players can also seek guidance from an appropriate consumer or gambling-support organisation. Roospin is not Australia-licensed, and its listed licence claims are not verified.
- Describe the issue and the outcome you are seeking.
- Keep relevant receipts, screenshots and correspondence.
- Record the date of each contact attempt and any reply.
- Do not pay anyone who promises to recover funds or restore access.
Roospin FAQ: bonuses and account concerns
The advertised welcome offer was 73% up to A$500, but bonuses are inactive following the cessation of operations. Do not deposit funds or assume an offer will be honoured.
Transactions are inactive, and previous withdrawal minimums do not confirm that a withdrawal can be made. Approximate minimums were A$20 for PayID/POLi and e-wallets, A$30 for Visa/Mastercard, and A$100 for bank transfer; crypto limits were unconfirmed.
For account or identity concerns, use only contact details you can verify independently and avoid sending documents to an unconfirmed address. Players in Australia can contact established local support services about gambling-related concerns.
